Help center

Use this when your clinic is new to Clara and you want the shortest path to a working account.

Use this when you are moving client records into Clara from another system.

Use this when a client wants a session and you are scheduling it for them.

Use this when a practitioner is unavailable for lunch, admin time, vacation, or a recurring break.

Use this when you want clients to request appointments from your public Clara booking page.

Use this when a new client joins the clinic or an existing client's contact details change.

Use this after a session when you need to document clinical care.

Use this when a client pays by cash, e-transfer, cheque, or another method outside Stripe.

Use this when a client's saved card is expired, failed, or needs to be replaced.

Use this when a client needs insurance information on invoices or receipts.

Use this when an appointment is scheduled as a video session.

Use this when your clinic wants to remind clients about appointments or contact them from their profile.

Use this when clients need to complete intake questions, consent forms, or clinic paperwork.

Use this when you want to review appointment, billing, or clinic activity trends.

Use this when adding staff or changing what someone can access.

Use this when a clinic wants to export data or close an account.

Use this when your clinic asks how Clara subscription billing, refunds, or cancellation requests are handled.

Use this when you need support but want to avoid sharing sensitive client information.

Use this when a practitioner, session type, or time slot is not showing where expected.

Use this when you want to understand what changed in Clara recently.